Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110413 Views
  • 15 replies
  • 5 kudos

end if contract

My contract is due to end in about a wk or 2 ,how do I cancel it completely to change to pay as you go to stop the contract just rolling on?

kat4 by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Contract

Good evening after searching my credit report I have come across 3 X 02 accounts in default 1 got opened in 2017 and 2 got opened in 2018.ive gone forward to the fraud department because I went bankrupt on 24th of october 2016 how is this possible I ...

Kez1 by Level 1: Joiner
  • 196 Views
  • 2 replies
  • 0 kudos

Activating Disney+

Hi, I have 2 mobiles connected to my MyO2 account. One of these numbers activated Disney+ 5mths ago. and has 1 free month left to run. I have now upgraded the 2nd number and wish to activate the disney+ extra for 6mths free. However when I click on t...

TeamLH44 by Level 1: Joiner
  • 259 Views
  • 5 replies
  • 0 kudos

My Bill Is Wrong

Any idea how to speak to someone about a bill that is being charged at the wrong amount?Had a letter saying my bill was being reduced, but the latest email doesn't show any reduction.Apparently you can only speak to O2 if your phone has been stolen, ...

Alex19 by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Cancel order

How do I cancel an order I placed online today,decided I don't need upgrade so want to cancel

Bod1888 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Dissatisfaction on a new level

02 cancelled my new IPhone 11 account through mobiles direct accidentally while swapping over my 02 keep number !! That was nearly 8weeks ago! I’ve been disconnect 4 times due to upaid Bill , which they have put the iPhone amount on to my 02 sim only...

Fury by Level 1: Joiner
  • 480 Views
  • 12 replies
  • 0 kudos