Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My data bundle Doubled.

Took a phone on an O2 contract with O2 through O2 a year ago. First about support there is none. A week trying to talk to an agent on the chat system. Don't know what number to phone.The chat agent's are reading the screen. So basically useless.I hav...

Resolved! Charges

Why am I being charged for some picture texts?

Resolved! PAC

Hi need pac code today but can’t get o2 on phone

Resolved! Contract ended but still going to get charged?

Hi, my contract ended 8th November 2023 but on my o2 mobile app it says my next will will arrive on 9th December (even after my contract has ended?) Also, I have no way of contacting anyone because I’m living abroad and had to get a new sim here(in K...

Tariff renewal

Hi, how are you?Could you please help me to renew my rolling plan for this month?It asks me to update payment info, however I topped up already and the balance should be enoughthank you

IMEI NUMBER BLOCKED

I upgraded to a new Iphone 14 Pro but the IMEI Number is blocked. O2 blocked it back in October and have told me they forgot to remove the block, I have called o2 numerous times and each time they say it will be sorted within 24 hours but it still is...

Resolved! Porting not complete

Hello,I have recently moved into O2 but porting is not complete as should have done on 8th Nov.Service is avaialble and unable to change the number on iphone as well

Resolved! Calling UK from USA

I have the travel inclusive bolt on which includes the USA. Can I call UK landlines and mobiles from my unlimited minutes for free? I'm unsure as I called the UK from Europe and I was charged for the call. I was told that since Brexit calls to Europe...

Agent

Service barred incorrectly

My direct debit missed a device payment this month. I’ve paid this as soon as I noticed on Thursday last week to bring everything back into correct balance. This payment has cleared and nothing due (bill is not due to be billed for another 6 days). H...

O2

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