Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Query: Moving from one contract to another

Hello O2 Community, I was moved last month from Virgin to O2, and can see I have a monthly contract for £25. I have now ordered a BF deal on O2 for a 12 month sim for £10 a month. Could I kindly check how moving from the £25 contract to the £10 contr...

Resolved! Services Restricted But Can't Pay Bill

I made my payment's to my bill as I do every month. For the second month in a row my devices payment didn't go through, although the app said no outstanding payments. 5 Days later my phone goes off. Managed to get through to Payments team to find out...

text messages

can i view the content of text messages i have sent?

Resolved! How do I change my name

How do I change my name

Abroad calls

Hi,I am abroad and need to make emergency calls to UK travel insurance company. Is there a way I can get to make calls as I can no longer make calls. Also is there a tariff for abroad I can use?

Resolved! Bills

Hi is there a way i can see a itemised bill for the month of May 2023 ? Thanks

Resolved! Cancel disney

How do I cancel Disney. I can’t find account summary

Bill

I paid my bill twice thinking it hadn’t gone through the first time now ***** heads at o2 are on about stopping my services cause they didn’t take my money. Not my problem o2 are useless

iPhone not recognising O2 SIM for Nokia 2.4 (in my account) switched SIM to iPhone 11

Rang 202 pm today and was told O2 SIM would be activated your end. Now 21. 12 and not yet activated.Could you please treat as urgent as cannot make calls nor send or receive texts. Urgent as need it for hospital contact.email on my account --- frednp...

Hi didn't receive my new Samsung s23 ultra

Hi o2 , I got issues with my delivery, I order a Samsung s23 ultra around 17 September 2023 and I still didn't receive anything, I left over a month cos I though this how long the process will take but now I want to know when I will receive my item, ...

O2

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