Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Potential Fraud 02081467092

Hi got called today by 02081467092 registered on my phone as potential fraud called number and said something about o2 mobile abroad.I don't even know anybody abroad has anybody had this call?

Resolved! Refund entitlement on 12/36 months not used

I have only just got my phone back from police (they had it for over a year) to be told there was nothing on it and I could have it back..... as you can see on my account iv been paying a fortune monthly for the device+credit package+Disney plus... a...

Resolved! Sim swap

Hi did a sim swap over 24 hrs ago and still not workingHelp needed.

Airtime rewards, really?

I have a Pay Monthly O2 account for my iPhone and Apple Watch, and I also have Airtime Rewards. I made a claim of £10 towards my bill yet it did not get deducted. Does anybody know why?

Resolved! Keep your number

I have recently joined O2 and I gave my PAC to keep my number when I bought the SIM, one week ago. I haven't been ported yet, is there anything else I should do? When will my number be ported?

Resolved! New phone

Hi. If I want to get a new o2 phone from a different company but keep my number what do I need to do?

Resolved! Sim hasn't arrived

Still waiting on a sim card I ordered on Wednesday 30th November. Can you please let me know if there is a problem as I need this ASAP. Order no. ms-xxxxxxxxxx Louise [Mod edit: Please do not share personal details as your posts are visible to the pu...

Resolved! My phone is not working. I have insurance does it cover a replacement?

Does my insurance cover a replacement phone if it stops working?

Resolved! Poor voice quality on E14

O2 has never been brilliant when it comes to voice quality on calls but recently (last 2 weeks) it is barely usable. Anyone around E14 that can confirm this? Three different phones, two different O2 lines and all are bad.

Resolved! trying to change from Tesco to o2 and keep my number. When I ask for a code o2 say they have sent il

Do I have to leave my Tesco sim in my phone for the change, as O2 say they are sending my code to their new sim's number.

O2

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