Text message - Delivery reports

[Anonymous]

Hello,

I know there are a few threads regarding this topic but they seem a few years old now and wondered if there was any new info on whether or not O2 plan to introduce this as a standard feature?

Most modern Smartphones have the option within their settings to receive delivery reports for text messages. These are usually confirmed on the senders phone with a small tick and indicate your friend has received the message you sent to them.

There are a few reasons why I find delivery reports useful and I'm sure I'm not the only one. One example is, if you know a message has not been delivered, you know your friends phone is possibly off and you can simply wait before sending them any more messages.

I realise you can manually type *#0 before every text message but this can be awkward and does not look very good when looking back through the messages you have sent.

In February, I came from BT (the carrier was Vodaphone, I believe) and they provided this simple network feature as standard. You could turn on the delivery reports option within your phones' settings and automatically get delivery notification whenever a message was sent, without the need to type in a special code before every single message.

If Vodaphone (and other carriers) can provide this feature as standard, why not O2?

Thank you.

[Anonymous]

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@jonsie wrote:

The first three actually

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Hope we are not about to embark on a war as to whether or not a space is a "character"! 

Gerry

[aldaweb]

4 including the space - it doesn't always work wihtout it

[aldaweb]

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@Anonymous wrote:

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@jonsie wrote:

The first three actually

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Hope we are not about to embark on a war as to whether or not a space is a "character"! 

Gerry

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Well the text message counts it as one so in this instance it IS!

[jonsie]

There's been many a war fought over space...:smileywink:

[Cleoriff]

Now now....shake hands and make friends.....

[jonsie]

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@Cleoriff wrote:

Now now....shake hands and make friends.....

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[aldaweb]

[Anonymous]

It still makes no sense as to why O2 do not do text reports. I now know that they do not but then again neither did 3 CA's who just told me I had a faulty phone. Nothing wrong with the phone at all but plenty wrong with Customer service training on O2. 

[MI5]

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@Anonymous wrote:

Nothing wrong with the phone at all but plenty wrong with Customer service training on O2. 

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Pretty poor really - It's what you get for outsourcing I guess..... ? 😞

[Anonymous]

I do not think the advisors were " outsourced " as they were all very well spoken Scottish people. Hardly an Indian call centre.

All I hope now is that the phones return safely and that I can forget about this debacle.