on 11-05-2016 08:50
on 11-05-2016 08:50
There has been a technical issue at NP4 0YP for almost 2 weeks now, and I get updates constantly, the last update was last night to tell me the fault has been resolved, but tested and it's still a problem.
What are your "engineers" doing !!!!!!
11-05-2016 09:03 - edited 11-05-2016 09:06
11-05-2016 09:03 - edited 11-05-2016 09:06
Hi @Anonymous This is a customer to customer forum so we can't answer that query...
Have a look at this help thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833
Have you downloaded the My Network app where you can disagree id its showing a good connection? http://www.o2.co.uk/apps/my-network
You may wish to complain here http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 11-05-2016 09:10
on 11-05-2016 09:10
I have just checked your postcode and no problems showing
In the interim till issues are solved you may want to download Tu http://www.o2.co.uk/apps/tu-go
Veritas Numquam Perit
on 11-05-2016 09:12
on 11-05-2016 09:12
on 11-05-2016 09:16
Yes I have re-booted and it's still the same!!
on 11-05-2016 09:20
ooops sorry thought it was to O2
11-05-2016 09:21 - edited 11-05-2016 09:22
11-05-2016 09:21 - edited 11-05-2016 09:22
@Anonymous If the problem is just in your area, you can try calling customer service from out of the area, if you can, and report the problem again.http://www.o2.co.uk/contactus
on 11-05-2016 09:22
on 11-05-2016 09:38
on 11-05-2016 09:38