Tarriff

[Rogerandout]

I believe my phone is now out of contract.   Why are you still charging me full tarriff.  Surely yo should have reduced my charge to sim only.

[madasaf1sh]

@Rogerandout 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[Enlli]

Depends if you are on a standard tariff where you pay one direct debit (usually sold via 3rd parties) or a Refresh tariff where payment for the phone and airtime payments are separate

[pgn]

Look in your MyO2 - if you bought your last contract from O2, it will be a Refresh ( Guide: How does O2 Refresh work? ) contract, and your device plan element should now be gone, leaving you with a rolling Airtime plan monthly. 

If you bought through a reseller, then you are paying the total monthly sum until you tell O2 to stop, via a Guide: How to get your PAC [June 2021 Update] or through upgrading to a new contract or choose a SIM Only tariff from O2 direct or via, for example, https://www.uswitch.com/mobiles/compare/sim_only_deals/12_month_contracts/

Good luck!