cancel
Showing results for 
Search instead for 
Did you mean: 

Tarriff

Rogerandout
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I believe my phone is now out of contract.   Why are you still charging me full tarriff.  Surely yo should have reduced my charge to sim only.

Message 1 of 4
424 Views
3 REPLIES 3

madasaf1sh
Level 78: King of Kings
  • 12013 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Rogerandout 

 


We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
422 Views

Enlli
Level 68: Extraordinaire
  • 8822 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

Depends if you are on a standard tariff where you pay one direct debit (usually sold via 3rd parties) or a Refresh tariff where payment for the phone and airtime payments are separate

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
417 Views

pgn
Level 77: Grand Master
  • 39614 Posts
  • 244 Topics
  • 1796 Solutions
Registered:

Look in your MyO2 - if you bought your last contract from O2, it will be a Refresh ( Guide: How does O2 Refresh work? ) contract, and your device plan element should now be gone, leaving you with a rolling Airtime plan monthly. 

If you bought through a reseller, then you are paying the total monthly sum until you tell O2 to stop, via a Guide: How to get your PAC [June 2021 Update] or through upgrading to a new contract or choose a SIM Only tariff from O2 direct or via, for example, https://www.uswitch.com/mobiles/compare/sim_only_deals/12_month_contracts/

Good luck!

Message 4 of 4
413 Views