Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff

How do i switch from my current sim only tariff to a pay and go tariff

Resolved! misleading offer

Helloyesterday I placed an order through Virgin with the order number: NC25673718 and you told me you would provide me with 4GB but you only gave me 2GB

Resolved! Virgin Media/O2

Was told I would get 4GB as I joined O2 through Virgin Media but only 2GB on my account

Account balance

Account balance not shown in MyO2

Resolved! Upgrade

I have upgraded my phone in the app what will happen next?

Resolved! Cancelling a pay monthly sim

I want to cancel a sim how do I do this

Upgrade

Hi, I’m looking to upgrade. You’re offering me 30gb plus for £12.99 pm which is great- however the same tariff for a new customer is £8 pm? Why do I not get this?

Resolved! Partners purchases added to my bill

I added an extra phone number to my account for my partner to use, but it seems that whenever she makes an additional purchase through her number (eg iTunes), the cost of this seems to end up in my bill instead of hers, I’m assuming as I’m the accoun...

O2 app

Hy can you tell me why I can’t use my o2 app?

Resolved! O2 contact number

Anybody know the phone no for the o2 shop Selby, YO8. I’ve found a number on the internet t01757 705888 but it’s disconnected.

O2

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