Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Linked Accounts and Numbers

If any one can help me that would be sweet. I have 3 phone numbers with O2, 2 MyO2 accounts ( not my doing ) 2 of my numbers where transferred from Virgin media to O2 and put onto a random email/MyO2 account that O2 had created and 1 phone number on ...

Resolved! Bereavement

It has been impossible to get through to O2's bereavement service. I have been transferred numerous times, been put on hold and it either rings off or I am forced to give up after 40 plus minutes of waiting.Does anyone know of a different way of noti...

Bill Pending for 4 days.

Hi, I paid my bill via the app 4 days ago (as I have done for the last 6 years) and it is still pending in my bank. I have contacted my bank and they said there are no issues their end and O2 need to claim the payment. I contacted customer service an...

Cancel order

I have now tried twice to collect my order from the store. Now I'm told the shop is closing today due to sickness. Order number xxxxxxxxxxxxx

Italy coveridge

Is there cover in rome and sorrento

Resolved! Higher Bill than usual

Hi, my bill has gone up approximately £20 this month. Can you please explain why?

unexpected charges

Just curious. Been charged 12p for two messages from this number 34652 694259. O2 have no information on this number in their Charge Checking section. Clearly the amount is inconsequential but a little disturbing for someone to add anything to my bil...

£300.

Why did O2 try and take £300 from my bank account last month?

Resolved! O2 Switch Up

I have a plus plan allowing me to update my device every 90 days. Have had Pixel 7 Pro for around a year now and considering upgrading to Pixel 8 Pro.If I switch up can I also take advantage of current offer which includes the pixel watch 2?

Bill query

I have just received my bill due for payment on 24 October. There is an amount of £2.20 for airtime charges outside of my plan which I am querying. What is this charge relating to and when? Thank you. Carrie White

O2

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