Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121667 Views
  • 27 replies
  • 5 kudos

Insurance claim

I have been paying for damage cover insurance (unknowingly) and have a smashed screen (front & back) how do I get this fixed on my insurance ? I can’t find a link, email, phone number or anything to contact so I can get my phone fixed - any help woul...

Resolved! Default accounts

Hello,I have 2 old defaulted accounts with 02. I tried to go through usual channels at Head Office around November time with the help of a friend with little success. I was supposed to receive a letter of statements for the debts and figure out a pay...

LiamJB88 by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! Still says I owe money??

So my partner gambled on a gambling website, and bet using the option to pay with the phone bill later.. so it was over £200 . It cut my phone off and my sons until i pay the bill it said.So I’ve paid the bill through my O2 and it stillllll says I I’...

Dondo by Level 1: Joiner
  • 201 Views
  • 4 replies
  • 0 kudos

Resolved! Change Payment Date - Not able to get through to customer service

I have been trying for awhile to change the payment date for my direct debit but no mater what option I select whilst on the phone to customer service I can't get through to speak to any one. Is there a number or email address I can use that actually...

AndyK88 by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Phone return under warranty

I need to return my phone as its broken and there are no shops open. How do i go about getting it fixed.

Grs1886 by Level 1: Joiner
  • 238 Views
  • 4 replies
  • 0 kudos

New Contract

Hi there,I would like to take out a contract for my son, who is 18, online. But I wondered if this is possible. He doesnt currently have an O2 account/contract in his name. If it would be possible, I would like to know how you get to assign who the n...

Resolved! live Chat

Theres a need to discuss a strange anonmily on my bill. Chat is easiest as many will know telephoninhg over complex issues is personally difficult. Has Chat hours changed? I tried around 6.55pm got to the entry box but the section on monthly or PAYE ...

Jenny105 by Level 15: Gaining a Reputation
  • 617 Views
  • 2 replies
  • 0 kudos

Speaking to an agent

Is it me, or is 02, the worst company ever to speak to an agent, they warn you that it'll take a while and then you have just endless menu after menu of which nothing resorts actually speaking to a human being. Your menu wants makes me want to leave ...

Resolved! Merge Calls?

Do you need a service adding to enable this, i know iPhone plans had it already but other monthly accounts needed it adding so when you call 2 people you can press MERGE CALLS on the phone and it creates a 3 way conversation. Live Chat said it was Co...