Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change of SIM

Hi, my wife moved from Tesco mobile to O2 and that was a horlicks. Now she has moved from PAYG to pay monthly. She has got a new SIM with a new number but still wants to keep her old number. How do I go about getting her old number back.

Resolved! I would like to change my tariff to a cheaper one

see subject

Resolved! contract

HiCould you tell me when my pay monthly contract ends please

Upgrade

I have a plan with virgin and it suits me, I want to upgrade phone only but the plans are double. How can I upgrade. If I cannot I will go elsewhere.

Resolved! Have I been accepted ?

Placed a order this morning got the email full steam ahead paid the upfront cost money taken out of account and received 4 legal doc emails but nothing since this morning the my o2 account has not updated yet and this is first time joining I’m wonder...

Resolved! Trying to upgrade

Iam trying to upgrade my phone I made a payment and has came out three times. Payment was only meant to be once and I can’t finish my upgrade purchase.

Resolved! Apple Watch 8 Data plan not activating.

Hey all, I’m cracking up with this Apple Watch 8 being stuck on activating for the data plan. After countless calls to o2 and resetting, repairing the watch I’ve went from code 14,15 and 91 to activating but I can’t get any further.

Resolved! Unable to upgrade

Hi, it seems like my previous sim upgrade got stuck in the system as I no longer can upgrade. Anytime I try to upgrade it says an order is already in place which was the last upgrade I did in 30/6/23. O2 customer service weren’t helpful at all about ...

Resolved! DEFENCE DISCOUNT SERVICE

How-do-i-redeem-my-defence-discount-service-code,?-i-have-purchased-a-new-i-phone-11-today-and-have-a-code-for-being-a-military-veteran-----------------sorry-for-format-my-space-bar-is-unusable.

Out of stock order fulfilment time

Does anyone know how long it takes O2 to get new phones from their suppliers? I upgraded my device only to be told (after payment was taken from my bank account. Thanks O2) that it's now out of stock and I have to wait. No indication though of how lo...

O2

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