Solved: TABLET EXCHANGE

Anonymous · ‎19-04-2017

hi does anybody no the procedure when returning a tablet (change mind policy) to exchange to a different model at a store. should another credit check be done which is more than likely be refused with taking a agreement out to get the device that is being returned.

thanks carol

MI5 · ‎19-04-2017

Checks shouldn't be required if you simply swap tablets rather than cancelling your current contract.
If you cancel you will definitely be checked again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-04-2017

Checks shouldn't be required if you simply swap tablets rather than cancelling your current contract.
If you cancel you will definitely be checked again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎20-04-2017

thanks for reply

Martin-O2 · ‎20-04-2017

Let us know if you have any more questions @Anonymous

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎20-04-2017

Also, let us know how you get on please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

TABLET EXCHANGE

i want VAT bills

Upgrade

My mum got scammed and o2 are doing nothing about ...

Change Direct Debit details (new bank)

O2 refresh upgrade with ongoing device plan