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on 01-06-2024 15:28
I switched from pay as you go to rolling plan and O2 took my money. My tariff has not been changed on my account and I did not receive a confirmation email. My “renewal” date for my original pay as you go plan is tomorrow. Will they take my top-up balance off? How long does it take for the tariff to change?
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01-06-2024 15:44 - edited 01-06-2024 15:45
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01-06-2024 15:44 - edited 01-06-2024 15:45
You'll need to speak to O2 on 4445.
Rolling plans do not renew with credit. Money is taken from your registered card.
Pay As You Go: Introducing "Rolling Plans"
Guide: How to find help & contact O2
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01-06-2024 15:44 - edited 01-06-2024 15:45
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01-06-2024 15:44 - edited 01-06-2024 15:45
You'll need to speak to O2 on 4445.
Rolling plans do not renew with credit. Money is taken from your registered card.
Pay As You Go: Introducing "Rolling Plans"
Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-06-2024 19:22
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on 01-06-2024 19:22
If you have credit on your PAYG "account" @Khalisa, you could consider using this to purchase a Big Bundle instead :-
Big Bundles: Eveything you need to know – Help and Support | O2
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
You can then set up a Rolling Plan once you have exhausted your existing credit. 👍
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on 01-06-2024 19:28
OP has just switched from a bundle so they clearly don't want one.
Only O2 can correct the issue for them
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on 02-06-2024 11:30
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on 02-06-2024 11:30
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on 02-06-2024 11:43
The question was relating to the start of the rolling plan only.
Nothing else, and has been answered before you added complication and confusion.
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02-06-2024 12:55 - edited 02-06-2024 13:09
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02-06-2024 12:55 - edited 02-06-2024 13:09
Deleted.
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on 02-06-2024 13:15
Wise move
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