Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! 5G SIM

Can I order a 5G SIM PLEASE 

Derekt10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! NHS Lothian discount on bill

Hi I work for nhs and have previously had discounted bills just got new hand set and tariff require discount added back to my account?

Kez3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New order

Can you help me track my order 

Aina by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone bill

Hi I have not been working due to having COVID. I was wondering if I could pay my phone bill on the 21st of October please and thank k u.

Sara-jane by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

I have paid my bill and have screen shot of my bank saying the money went through but not showing on my o2 account

Help25 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contract change

Me and my wife have contracts.. She receives more data than me but does, nt use data.. I pay both contracts by direct debit.. I was wondering if I could swap numbers on the contracts.?

Tommy9 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Issue with order

Received a phone call claiming to be O2 said entitled to 40% on upgrade to phone. Went ahead with order for IPhone 13max Pro, paid £30 to O2 28.9.21. Sent Samsung, contacted via whats app given address to send back which I did at a cost of £9.95 had ...

Brian79 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payments

Unable to pay bill bank says card is fine

Sicoe by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change my number

Called 202 but it’s just hangs up looked online how to do it, would like to change my mobile number please

Carmel1 by Level 1: Joiner
  • 1 replies
  • 0 kudos