Switched Tariff Not Updating

[Khalisa]

I switched from pay as you go to rolling plan and O2 took my money. My tariff has not been changed on my account and I did not receive a confirmation email. My “renewal” date for my original pay as you go plan is tomorrow. Will they take my top-up balance off? How long does it take for the tariff to change?

[MI5 · Accepted solution]

@Khalisa 

You'll need to speak to O2 on 4445.

Rolling plans do not renew with credit. Money is taken from your registered card.

Pay As You Go: Introducing "Rolling Plans" 

Guide: How to find help & contact O2 

[Oxonian]

If you have credit on your PAYG "account" @Khalisa, you could consider using this to purchase a Big Bundle instead :-  

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

You can then set up a Rolling Plan once you have exhausted your existing credit. 👍

[MI5]

OP has just switched from a bundle so they clearly don't want one.

Only O2 can correct the issue for them

[Oxonian]

I read that @MI5 as switching from Classic PAYG.

Actually, there is insufficient information for either of us to reach a positive conclusion !  👍

[MI5]

The question was relating to the start of the rolling plan only.

Nothing else, and has been answered before you added complication and confusion.

[Oxonian]

Deleted. 

[MI5]

Wise move