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Tariff not updating

Molli
Level 1: Joiner
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I upgraded my tariff yesterday from 30GB data to Unlimited. However my app is still displaying that I have 0MB out of 30GB and that i’ve run out. I’m afraid to use my data incase it charges me. How can I know for sure my tariff has updated to unlimited data and i’ll be free to use it? 

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MI5
Level 94: Supreme
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@Molli 

You won't be charged as your data won't work if you've run out.

Tariff changes don't update until your next bill is generated, but if you upgraded, it should be immediate.

Check with O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147706 Posts
  • 639 Topics
  • 28347 Solutions
Registered:

@Molli 

You won't be charged as your data won't work if you've run out.

Tariff changes don't update until your next bill is generated, but if you upgraded, it should be immediate.

Check with O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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