Solved: Swapping numbers from old to new contract

Athenajm · ‎27-05-2019

Hi, I've just got a new phone and contract from an online store, but still with O2 as I couldn't get the phone I wanted directly with them.
When my current contract expires am I able to move my original phone number onto the new contract so that I can keep my number but only pay one charge?
Thanks for any help.

MI5 · ‎27-05-2019

@Athenajm just call customer service on 202 and ask them to migrate your number to the new contract.

This will end the old contract immediately and generate your final bill which will be due 14 days later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-05-2019

@Athenajm just call customer service on 202 and ask them to migrate your number to the new contract.

This will end the old contract immediately and generate your final bill which will be due 14 days later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎28-05-2019

Good morning @Athenajm, and congratulations on your new phone and contract! Which device did you go for?

I hope the information above answered your question, but if you need any further help don't hesitate to give us a shout

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