on 07-08-2019 23:45
Solved! Go to Solution.
on 18-08-2019 12:26
on 07-08-2019 23:57
Unfortunately that isn't possible with O2 and how their systems are set up. As soon as you transfer one number it will close that account.
Have you looked into the possibility of a tariff chang?
If it's simply that you want the number C on mobile D you could change the sims over.
on 08-08-2019 09:10
on 08-08-2019 09:10
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 08-08-2019 13:02
on 08-08-2019 13:54
on 08-08-2019 13:54
@Hopeful2BHappy wrote:
My inquiry is about 2 of my monthly contracts phones:
- mobile A has tariff B and number C;
- mobile D (my new phone) has tariff E and number F;
I would like to swap number C with number F, so I will have:
- mobile A with tariff B and number F;
- mobile D (my new phone) with tariff E and number C;
Apologies for causing confusion @Hopeful2BHappy .
SIM cards are the little cards that make your phone work - it contains info about how to connect to the network (and which one), an identifying number for you and the network and a few other things that your phone needs to work properly. Like anything else, they can and do occasionally stop working.
They come in 3 sizes (standard, micro and nano) and depending on your phones they might be different from one phone to the other.
When someone talks about doing a SIM swap, they mean just that - swapping the existing card in their phone for another one.
As swapping the numbers between the two sim cards is not possible, it MIGHT be possible to swap the tariffs.
So instead of number C and number F swapping, change tariff B to tariff E and E to B.
This means that you end up with
- mobile A has tariff E and number C
- mobile D (my new phone) has tariff B and number F
Once this has happened, you swap the SIM cards and have the result that you wanted, namely:
- mobile A with tariff B and number F;
- mobile D (my new phone) with tariff E and number C
If all of this seems overly complicated, then it might be best to go into an o2 store and ask for help.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 18-08-2019 12:26
on 18-08-2019 13:16
on 18-08-2019 13:16
Great to hear @Hopeful2BHappy
Veritas Numquam Perit
on 18-08-2019 13:46
on 18-08-2019 13:46
on 18-08-2019 17:59
Thank you for letting us know about the successful outcome @Hopeful2BHappy
on 16-01-2024 09:00
Hello,
I have the same question but am not sure if this is actually solved or not. My current situation is:
I have 2 Pay Monthly O2 SIM contracts
Account A / SIM A / Phone No 1 with 5 months to run on the contract
Account B / SIM B / Phone No 2 on a rolling monthly plan - not locked to a contract
Ideally I want to swap the phone numbers to end up with:
Account A / SIM A / Phone No 2
Account B / SIM B / Phone No 1
Based on this thread, I am not sure if it is impossible to do this OR that it is possible if you know the "right people".
So, can anyone help me by either pointing me in the right direction of HOW to do this or put me in touch with the "right people"or simply reinforce the "cannot do this" answer.
Thank you,
Frank