Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPhone Visual Voicemail activation

I have just switched to o2 and onto a SIM only plan which I'm using an iPhone XS max on. I have been trying to activate visual voicemail with no success. I have tried the following... - Texting STATE to 9011, ACTIVE to 2020- Ringing 1750 and 1760 to ...

Missing PAYG balance.

I recently moved from o2 PAYG to o2 Pay Monthly and now the money that was on my PAYG account seems to have disappeared. It was a large amount, so where has it gone ?

download/view bills

Why is this service not working for current bills?there has recently been a change to the billing (perhaps only where two accounts are linked?) and i am now no longer able to download or view my bills.Please advise.

Data cut off

Hi I have paid my bill and it’s saying it’s not paid. The devise plan is saying it’s not paid and it is. I need my data back on asap for work etc… please can you look into this?

Double payment but single credit.

I recently purchased a "Rolling Plan" SIM for use in a Router, purely for Data useage.Due to an error on my part, I "Topped Up" that card with £10 BEFORE selecting which Rolling Plan I wanted.I then selected the correct plan and paid another £10.My O...

Early termination fee in cooling off period

I have cancelled my contract within the cooling off period but I still have the early termination fee on my account. I have contacted customer services on numerous times to tell them it needs waiving due to being in the cooling off period. I have had...

Overseas settings

New to O2. Going overseas for a week and want to avoid large bill! Do I turn off data roaming or will Airplane mode suffice? Is there a maximum spend limit on Pay monthly please?

Two mobile accounts

how do i merge my daughter account to mine now she has joined from virgin

Airtime only sms - Loan

Why are you listing my airtime plan as a loan and listing it as such on my credit report. When paying your handset off, this monthly payment is classed as a loan, your airtime plan is not a loan. My handset has been paid off for quite some time (over...

Resolved! Stripey Giraffe scam

I got my daughters online bill today and there was £9 of charges to Stripey Giraffe. She'd never heard of this so we googled it and it seems to be a scam - be careful and check your phone bills. I've now barred her account from using her phone bill t...

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