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Level 2: Apprentice
Posts: 7
Registered: ‎02-03-2015
Accepted Solution

Swapping SIMs numbers between 2 active O2 contracts

Hello everyone,

My question is complicated, so bear with me whilst I explain, please.

My inquiry is about 2 of my monthly contracts phones:
- mobile A has tariff B and number C;
- mobile D (my new phone) has tariff E and number F;

I would like to swap number C with number F, so I will have:
- mobile A with tariff B and number F;
- mobile D (my new phone) with tariff E and number C;

Please advise how this may be possible to be achieved.

I do not intend to cancel any contracts.

Thank you all in advance
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Posts: 68,918
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Swapping SIMs numbers between 2 active O2 contracts

Unfortunately that isn't possible with O2 and how their systems are set up. As soon as you transfer one number it will close that account.

Have you looked into the possibility of a tariff chang?

If it's simply that you want the number C on mobile D you could change the sims over.

Level 41: Prodigal
Posts: 3,631
Registered: ‎26-03-2014

Re: Swapping SIMs numbers between 2 active O2 contracts

^^ as per @jonsie post, what you want is not possible.
Swapping a number from one SIM to another on o2 causes the SIM losing the number to stop working and a final bill to be produced.
Depending on what tariffs you are on it might be possible to get the tariffs changed so that they are reversed, and then you could just swap the physical SIMs.
Without having access to your accounts it is difficult to know...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
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Level 2: Apprentice
Posts: 7
Registered: ‎02-03-2015

Re: Swapping SIMs numbers between 2 active O2 contracts

Thank you both, Jonsie and mark for your replies. Unfortunately it is not what I expected to hear...

Sorry for my ignorance, but I am confused between "could change the sims over" and "they are reversed, and then you could just swap the physical SIMs". Please explain further.

I am happy for a private messaging to discuss in details my issue.

Kindest regards
Level 41: Prodigal
Posts: 3,631
Registered: ‎26-03-2014

Re: Swapping SIMs numbers between 2 active O2 contracts


@Hopeful2BHappy wrote:
My inquiry is about 2 of my monthly contracts phones:
- mobile A has tariff B and number C;
- mobile D (my new phone) has tariff E and number F;

I would like to swap number C with number F, so I will have:
- mobile A with tariff B and number F;
- mobile D (my new phone) with tariff E and number C;

Apologies for causing confusion @Hopeful2BHappy .

SIM cards are the little cards that make your phone work - it contains info about how to connect to the network (and which one), an identifying number for you and the network and a few other things that your phone needs to work properly. Like anything else, they can and do occasionally stop working.

They come in 3 sizes (standard, micro and nano) and depending on your phones they might be different from one phone to the other.

When someone talks about doing a SIM swap, they mean just that - swapping the existing card in their phone for another one.

 

As swapping the numbers between the two sim cards is not possible, it MIGHT be possible to swap the tariffs.

So instead of number C and number F swapping, change tariff B to tariff E and E to B.

This means that you end up with 

- mobile A has tariff E and number C
- mobile D (my new phone) has tariff B and number F

 

Once this has happened, you swap the SIM cards and have the result that you wanted, namely:

- mobile A with tariff B and number F;
- mobile D (my new phone) with tariff E and number C

 

 

If all of this seems overly complicated, then it might be best to go into an o2 store and ask for help.

Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 2: Apprentice
Posts: 7
Registered: ‎02-03-2015

Re: Swapping SIMs numbers between 2 active O2 contracts

Dear All,

Just to say a massive THANK YOU for your assistance. Now my issue has been solved! (Since 1 week ago, but unfortunately, due to tiredness of work commitments, I had no time to update you all until today).

Thank you jonsie and gmarkj for the initial replies to my desperate call for help!

I followed gmarkj's advise and pm Marjo; she has been brilliant!: understood my issue and passed on my details to the wonderful Joanna, our O2Community Guru, (super Guru if you ask me!)...

Less than 24 hours one phone was sorted, then due to other network PAC transfer waiting/protocol, few days later, my second phone was sorted!!!

I am really, really pleased and grateful!!!

Joanna was super efficient, knowledgeable and effective, in constant phone contact and emails until problem solved.

Marjo too kept me updated alongside.

Both ladies were patient with my less technical abilities and explained everything with professionalism and very friendly manner.

I cannot thank enough our Marjo and in particular Guru Joanna!!!!

Both have restored my faith in O2!!!

You will understand that I cannot give you details of this solution, as it is a private matter, however, I can strongly advise to get in touch with Marjo and Joanna, should you exhausted all options.

Kindest regards and forever grateful 😊
Posts: 70,496
Topics: 674
Registered: ‎14-01-2013

Re: Swapping SIMs numbers between 2 active O2 contracts

Great to hear @Hopeful2BHappy  wink

*The Game Is On*


Posts: 68,918
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Swapping SIMs numbers between 2 active O2 contracts

Posts: 10,821
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Registered: ‎11-01-2014

Re: Swapping SIMs numbers between 2 active O2 contracts

Thank you for letting us know about the successful outcome @Hopeful2BHappy smiling

*possum si vollo* *per ardua ad astra*



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