on 06-07-2019 10:05
I want to swap my persistantly faulty Samsung Galaxy S9+ for a different make/model.
The speaker assembly on my phone keeps failing, which crackles and distorts the sound. (unpleasant to hear).
I had my first phone repaired. (The courtesy phone I received was 3g at best, had no touchscreen and had no predictive text. Bit of a slap in the face that O2, you might want to look at that one again.) Within weeks I had the same issue and the phone was replaced. I have had 2 further replacements, that followed the same pattern and am currently waiting for my 3rd.
Why can't I have a different phone? I have lost all confidence in the S9+. Void my contract, refund me. I get a new contract, with a different phone and everyone walks away happy. What could be fairer than that?
06-07-2019 10:15 - edited 06-07-2019 10:17
I'm sorry that won't be possible, You are well past the 14 day change of mind policy so one option is to pay off your contract and choose a different phone.
You may be able to upgrade though..info here https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile
Best of luck and welome to the forum.
on 06-07-2019 11:12
Unfortunately this isn't O2 and we can't agree to any account changes for you.
I can ask @EmilieT to take a look next week for you though.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 07-07-2019 08:24
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
on 08-07-2019 08:21
Good morning @Anf, and sorry to hear about your phone troubles! There's a lot of very good advice above, so please take a look and let us know if either helps you get things sorted
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