- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page

Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 04-07-2018 22:05
My dad got a text today as follows
FromO2: we were unable to process your last bill. To avoid suspension of your contract , please update billing information now.
second message was a link to website o2-bills.com
to me it looks like an obvious scam.
anyone else seen or get a message like this.
Solved! Go to Solution.

Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 04-07-2018 22:14
O2 advice here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 04-07-2018 22:16
@BbSeanIt could be a scam. Forward the email to the link in this site https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
Also contact customer services asap and ask for the status of your dads account https://www.o2.co.uk/contactus
Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 04-07-2018 22:24
Hopefully your dad didn't click on the link. There was a spate of these a couple of months back so as suggested, check through My O2 that there has been no unauthorised spending on his account.
Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 04-07-2018 23:40
Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 04-07-2018 23:50
@BbSean If it's not too late at night for him, you should contact him now. If he did click on a link and his account has been compromised, then potentially, so has his bank account.
Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 06-07-2018 17:42
Hi guys, we can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question. Please remember that O2 will never email or text anyone asking to verify personal or financial details.
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 06-07-2018 18:44
@EmilieT wrote:Hi guys, we can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question. Please remember that O2 will never email or text anyone asking to verify personal or financial details.
Smishing? Much better word....😂
Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 06-07-2018 18:47

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Suspicious Text
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 09-07-2018 19:21
Apologies for the delay in getting back to you all.
First off thanks to everyone for the replies and the confirmation that it did not come from O2.
Thankfully my brother was on hand and he deleted the messages immediately.
checked his account online and confirmed that the last payment was made earlier in the month.
sean