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Level 1: Joiner
Posts: 3
Registered: ‎11-03-2014
Accepted Solution

Suspicious Text

My dad got a text today as follows

 

FromO2: we were unable to process your last bill. To avoid suspension of your contract , please update billing information now.

 

second message was a link to website o2-bills.com

 

to me it looks like an obvious scam.

 

anyone else seen or get a message like this.

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Posts: 92,990
Topics: 541
Solutions: 11,953
Registered: ‎04-04-2012

Re: Suspicious Text

Not exactly like that but similar scam attempts.
O2 advice here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 78,554
Topics: 704
Registered: ‎14-01-2013

Re: Suspicious Text

@BbSeanIt could be a scam. Forward the email to the link in this site https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

Also contact customer services asap and ask for the status of your dads account https://www.o2.co.uk/contactus

*The Game Is On*

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Posts: 74,501
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Registered: ‎04-01-2009

Re: Suspicious Text

Hopefully your dad didn't click on the link. There was a spate of these a couple of months back so as suggested, check through My O2 that there has been no unauthorised spending on his account.

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Level 1: Joiner
Posts: 3
Registered: ‎11-03-2014

Re: Suspicious Text

Cheers for the replies, will check tomorrow when I see him
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Level 64: Magistrate
Posts: 13,310
Registered: ‎31-03-2010

Re: Suspicious Text

@BbSean If it's not too late at night for him, you should contact him now. If he did click on a link and his account has been compromised, then potentially, so has his bank account.

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Suspicious Text

Hi guys, we can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question. Please remember that O2 will never email or text anyone asking to verify personal or financial details.

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Posts: 74,501
Topics: 558
Solutions: 3,474
Registered: ‎04-01-2009

Re: Suspicious Text


@EmilieT wrote:

Hi guys, we can confirm that O2 did not send this message and it is indeed a smishing text. Anyone who has received a fraudulent text message sent from ‘INFO’ please ignore it. If you’ve entered any information to the linked website then please contact Customer Service to reset your password and security question. Please remember that O2 will never email or text anyone asking to verify personal or financial details.


Smishing?  Much better word....😂

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Posts: 92,990
Topics: 541
Solutions: 11,953
Registered: ‎04-04-2012

Re: Suspicious Text

I like it Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎11-03-2014

Re: Suspicious Text

Apologies for the delay in getting back to you all.

 

First off thanks to everyone for the replies and the confirmation that it did not come from O2.

 

Thankfully my brother was on hand and he deleted the messages immediately.

 

checked his account online and confirmed that the last payment was made earlier in the month.

 

sean