23-01-2015 19:21 - edited 23-01-2015 19:22
23-01-2015 19:21 - edited 23-01-2015 19:22
on 09-02-2015 16:27
on 09-02-2015 16:27
Hi guys,
When the page asks for members to not submit personal info, it refers to any info that the member themselves could potentially put into an email. Any communication that you want to report should be sent as an attachment to phishing@o2.com
As soon as I have more info on the issue guys, you'll be the first to know. For now, please report any strange O2-related communications you receive via the address above.
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 09-02-2015 20:39
on 09-02-2015 20:39
on 09-02-2015 20:45
on 09-02-2015 20:45
Well if that's the official line I am quite disgusted. No plans to make it more public than it is? Why not if they have nothing to 'hide'?
As for not contacting customers....thanks for nothing...
Veritas Numquam Perit
on 09-02-2015 20:56
on 09-02-2015 20:56
Still pleading innocent when all the evidence points to a serious data breach. Responding to individuals is not the way to approach this and their response to yourself contradicts the information reported by the Register. We will have to await further developments...
on 09-02-2015 21:01
on 09-02-2015 21:01
10-02-2015 11:28 - edited 10-02-2015 11:29
on 10-02-2015 11:29
on 10-02-2015 11:29
@Anonymous wrote:
It gets better and I suspect it's related. I did not get the phishing email but yet someone has been able to access my O2 account change my email address to one they have set up and order a new iPhone 6 on contract to a totally different address to the one already on my account.
Yet it's me that have to tell them the order is fradulant, I only noticed because I got an email to say I'd changed my email.
Did not get a decent answer from the fraud department this morning as to why this order was aloud to be processes and did not flag as my email had just been changed and was going to an address not registered to my account.
You should change your password immediately too as it would appear they have access to all your info including log in details and security words.
on 10-02-2015 11:32
on 10-02-2015 11:38
on 10-02-2015 11:38
This type of fraudulent activity has been going on for years where people's passwords have been changed and phones ordered to different addresses. I thought this had been largely eradicated with stricter controls but apparently not.
on 10-02-2015 11:47
on 10-02-2015 11:47
Good god....this gets even worse. Worried much? yes I think so....
Veritas Numquam Perit