When the page asks for members to not submit personal info, it refers to any info that the member themselves could potentially put into an email. Any communication that you want to report should be sent as an attachment to email@example.com
As soon as I have more info on the issue guys, you'll be the first to know. For now, please report any strange O2-related communications you receive via the address above.
Still pleading innocent when all the evidence points to a serious data breach. Responding to individuals is not the way to approach this and their response to yourself contradicts the information reported by the Register. We will have to await further developments...
It gets better and I suspect it's related. I did not get the phishing email but yet someone has been able to access my O2 account change my email address to one they have set up and order a new iPhone 6 on contract to a totally different address to the one already on my account.
Yet it's me that have to tell them the order is fradulant, I only noticed because I got an email to say I'd changed my email.
Did not get a decent answer from the fraud department this morning as to why this order was aloud to be processes and did not flag as my email had just been changed and was going to an address not registered to my account.
You should change your password immediately too as it would appear they have access to all your info including log in details and security words.
This type of fraudulent activity has been going on for years where people's passwords have been changed and phones ordered to different addresses. I thought this had been largely eradicated with stricter controls but apparently not.
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