Student discount won’t activate

[SJTK_]

Hi,
I’ve just upgraded one of my contracts (I have two) and as I’m a part time post-grad student I have UNiDAYS.
It’s working fine and was set up fine on my first contract but won’t activate on this one.
I also don’t have a SIM for that contract either - a new one was requested with the order but it hasn’t arrived, so I can’t apply the discount.
I appreciate live chat would have helped, but can’t in the current circumstances.

[jonsie]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

@SJTK_ 

Guide: O2 Open & Friends and Family discounts - How to sign up 

[SJTK_]

Hi,
I’ve tried all of these steps (thank you though)
The text service doesn’t recognise the code - so I’m stuck. UNiDAYS say to contact o2, but I can’t even get through to get a new SIM for the new contract either. Difficult times.

[SJTK_]

The message I get is ‘sorry we didn’t get that, check your keyword and try again’

[Cleoriff]

@SJTK_ 

We get that. The problem is O2 staff are limited and the systems are on a go slow or stop so we can only suggest you persevere. Try contacting O2 about 8am tomorrow. Press any option to get through.

Guide: How to find help & contact O2 

Also this overall help guide

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[SJTK_]

Thank you. I will try tomorrow, it’s no massive deal as there’s bigger things happening at the moment.

[Cleoriff]

Indeed @SJTK_ 

Stay safe x