Still being charged for nothing

[Anonymous]

Hello.
At the end of July I left UK for good, so I paid off my phone, cancelled my contract and took only one months tariff at the beginning of July to last me until I leave.
Since 30th of July I am not using any of O2 services and today I surprisingly received same email that I need to pay £25 for the previous month (07/26-08/26). How come If I have not used it at all and had one months tariff until the beginning of August???
Did they forget to change it or what?

[Anonymous]

If you gave one months notice at the end of July then you will be billed for August 

[Bambino]

@Anonymous  Your post is a little confusing. Do you mean that you took a one month sim only tariff after you canceled your contract? If so, you would have had to cancel that too as it would just roll over to the next month.

[MI5]

30 day tariffs are billed monthly until cancelled.

[Anonymous]

I went to the O2 salon at the beginning of July and cancelled my contract and paid off my phone:) so that should have been sorted out already as it's been almost 2 months after cancellation.
Instead she offered me to take one months SIM card for £12 and told me that after it's finished i will not be charged because it will last only one month.
And the date of the bill £25 pound is exactly the same when I had a contract and they used to charge on the same day.

[MI5 · Accepted solution]

Call CS then and query it as it might be they forgot to cancel you.
It's free from abroad
http://www.o2.co.uk/contactus

[jonsie]

Only customer service can help you. Please don't use live chat as they will only tell you what you want to hear.

[MI5]

Yeah, need to call on the free numbers I gave you.

[Anonymous]

I gave them a call. The guy said that he will sort it out. I just don't understand how come I am still being charged after I spent so much time dealing with them in the salon..:) and he said he will send me an email but I still didn't get it..

[MI5]

They forgot!