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Still being charged for nothing

Anonymous
Not applicable
Hello.
At the end of July I left UK for good, so I paid off my phone, cancelled my contract and took only one months tariff at the beginning of July to last me until I leave.
Since 30th of July I am not using any of O2 services and today I surprisingly received same email that I need to pay £25 for the previous month (07/26-08/26). How come If I have not used it at all and had one months tariff until the beginning of August???
Did they forget to change it or what?
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MI5
Level 94: Supreme
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Call CS then and query it as it might be they forgot to cancel you.
It's free from abroad
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
Not applicable

If you gave one months notice at the end of July then you will be billed for August 

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Bambino
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@Anonymous  Your post is a little confusing. Do you mean that you took a one month sim only tariff after you canceled your contract? If so, you would have had to cancel that too as it would just roll over to the next month.

I DO NOT WORK FOR O2



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Message 3 of 11
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MI5
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30 day tariffs are billed monthly until cancelled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 11
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Anonymous
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I went to the O2 salon at the beginning of July and cancelled my contract and paid off my phone:) so that should have been sorted out already as it's been almost 2 months after cancellation.
Instead she offered me to take one months SIM card for £12 and told me that after it's finished i will not be charged because it will last only one month.
And the date of the bill £25 pound is exactly the same when I had a contract and they used to charge on the same day.
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MI5
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Call CS then and query it as it might be they forgot to cancel you.
It's free from abroad
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 11
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jonsie
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Only customer service can help you. Please don't use live chat as they will only tell you what you want to hear.

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MI5
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Yeah, need to call on the free numbers I gave you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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I gave them a call. The guy said that he will sort it out. I just don't understand how come I am still being charged after I spent so much time dealing with them in the salon..:) and he said he will send me an email but I still didn't get it..
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MI5
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They forgot!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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