on 26-08-2016 18:05
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on 26-08-2016 18:05
At the end of July I left UK for good, so I paid off my phone, cancelled my contract and took only one months tariff at the beginning of July to last me until I leave.
Since 30th of July I am not using any of O2 services and today I surprisingly received same email that I need to pay £25 for the previous month (07/26-08/26). How come If I have not used it at all and had one months tariff until the beginning of August???
Did they forget to change it or what?
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on 26-08-2016 18:39
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on 26-08-2016 18:39
It's free from abroad
http://www.o2.co.uk/contactus
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on 26-08-2016 18:15
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on 26-08-2016 18:15
If you gave one months notice at the end of July then you will be billed for August
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on 26-08-2016 18:19
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on 26-08-2016 18:19
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on 26-08-2016 18:25
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on 26-08-2016 18:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 26-08-2016 18:36
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on 26-08-2016 18:36
Instead she offered me to take one months SIM card for £12 and told me that after it's finished i will not be charged because it will last only one month.
And the date of the bill £25 pound is exactly the same when I had a contract and they used to charge on the same day.
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on 26-08-2016 18:39
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on 26-08-2016 18:39
It's free from abroad
http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-08-2016 18:43
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on 26-08-2016 18:43
Only customer service can help you. Please don't use live chat as they will only tell you what you want to hear.
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on 26-08-2016 19:24
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on 26-08-2016 19:24
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 26-08-2016 19:31
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on 26-08-2016 19:31
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on 26-08-2016 19:34
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on 26-08-2016 19:34
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.