Started a new contract but no contact from o2

[Anonymous]

So I made the switch from pay as you go, to pay monthly.

Entered all the details and got the the screen informing me that my order had to be reviewed taking up to 24hrs.

Its now been 2 and a half days with no contact from o2, however my 'new' number now appears in my o2 telling me i'm being billed today for my airtime plan.

For my device dilvery I chose to collect in store, which said was in stock.

Under recent orders it says complete......stating that the dispatch date was yesterday, but when I try the tracking number with DPD UK it doesn't exist.....

Going to call CS, was wondering if this is a common issue

[Cleoriff · Accepted solution]

Hi @Anonymous  I would suggest you ring the store you indicated and see if they have received it? If DPD were delivering instore and it is there you wont get tracking info

If it isn't there then you should contact CS http://www.o2.co.uk/contactus

[Bambino]

If I've ever had a delivery from DPD, when I've received my goods their tracker would show my item as delivered. Call the store you elected to have it delivered to, and also call customer service, as @Cleoriff has suggested.

[Anonymous]

Thanks for the quick advice guys!

@Anonymous let us know if you solved the issue contacting CS

[Anonymous]

After speaking to the store directly they assured me that the order was due to come in that very afternoon, and I should recieve a text when it does.

I rang the store again earlier three times to check the status of the order, and every time I ring a woman answerrs and acts as though she cannot hear anything and puts the phone down.

Initially I thought it might be an issue with my end however I recieved a phonecall from someone else and they could hear me fine.

I am absolutely disguisted with the customer service today, and feel fobbed off, I have a good mind to cancel the contract entirely since I am within the 14 day period. A real shame since I have always praised O2 for impeccable customer service, and have been a customer for over 10 years.

[MI5]

Maybe it's the store phone that is faulty?
Have you tried CS to see if they can help you ?
http://www.o2.co.uk/contactus

[Anonymous]

I did and was told to phone the store directly

[MI5]

I'd ask cs to contact the store for you - tell them you can't get through to them.....

[Anonymous]

Went to the store directly today, staff were unhelpful but did put me throught to customer services. Twice

First time line went dead after being put on hold for over 10minutes

So on the second attempt spoke to someone who escalated my issue, reading between the lines it looks like the shop lost the order, to be honest if this goes on much longer I'll just walk away from O2, and go with a more competent company.....something I'd never thought i'd say

[MI5]

In my experience, non of the networks have especially good cs - just go with the one who gives you the best signal for your areas of use.