Solved: Spend cap

Oxon · ‎07-10-2023

Hi - I have just been transferred from Virgin.

I want to set a spend cap of £0.00.

MI5 · ‎07-10-2023

You may be able to set it in your MyO2, if not, contact O2.

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎07-10-2023

@Oxon

You may be able to set it in your MyO2, if not, contact O2.

Guide: Spend Caps & Charge to Mobile on O2

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxon · ‎07-10-2023

Thanks. I am trying to find some way to contact O2's customer service online, from abroad.

All I can find on their website is telephone numbers - no live chat directly to them.

Is there anyway to reach them directly?

MI5 · ‎07-10-2023

@Oxon

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxon · ‎07-10-2023

Thanks. Unfortunately I'm not on any of those platforms, but I found a WhatsApp number for their customer services, so will try that. 🙂

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