Speak on a phone to a real person ?

[Anonymous]

Is it actually possible to ring 02 as help links just go round in circles. Time was could ring customer services but cant find a number. surprised they have not rung me as not paid bill for two mth and not going to be able to for a while. Any one got a number i could try as just cant see one ?????? thanks Mark.

[Anonymous · Accepted solution]

0800 902 0217 - "if you can't clear your bill at the moment it's important you get in touch anyway, call us on" 

Got a letter from them myself

[MI5 Level 94: Supreme]

Customer services is 202 from a pay monthly contract phone.

[adamtemp64 Level 65: Ultra-cool]

to get all contact numbers takes 4 clicks

1 select contact us at the bottom of all pages

2 select it is about my account

3 select a question

4 hit the relevant call us option near the bottom of the page

[Anonymous]

Thanks for reply give itt a go in a min

[Anonymous]

Thanks forgot about that as not stored on my phone never had to call from this fone cheers

[Anonymous]

Many thanks

[Frecker]

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@Anonymous wrote:

Is it actually possible to ring 02 as help links just go round in circles. Time was could ring customer services but cant find a number. surprised they have not rung me as not paid bill for two mth and not going to be able to for a while. Any one got a number i could try as just cant see one ?????? thanks Mark.

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O2 CS is a real hell! Cannot top up, cannot get any real person on the other end! Luckily I have other sims from their competitors. Complete rubbish! Just spent 40 minutes trying to top up online!! All 5 different cards does not work! I had checked my balances, asked friend to top up my number, tried to phone CS - Nothing works with O2. Complete waste of time!!!

My advice is to move to at least 3Mobile or other decent provider!

[Cleoriff Level 87: Glorious]

@Frecker

If this is your first top up then it must be done using a voucher

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

After that you can register a card and top up successfully via that route