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Speak on a phone to a real person ?
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on 23-11-2012 11:46
Is it actually possible to ring 02 as help links just go round in circles. Time was could ring customer services but cant find a number. surprised they have not rung me as not paid bill for two mth and not going to be able to for a while. Any one got a number i could try as just cant see one ?????? thanks Mark.
Solved! Go to Solution.


Re: Speak on a phone to a real person ?
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on 23-11-2012 11:48
0800 902 0217 - "if you can't clear your bill at the moment it's important you get in touch anyway, call us on"
Got a letter from them myself
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on 23-11-2012 11:49
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 23-11-2012 11:52
to get all contact numbers takes 4 clicks
1 select contact us at the bottom of all pages
2 select it is about my account
3 select a question
4 hit the relevant call us option near the bottom of the page
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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on 23-11-2012 11:56

Re: Speak on a phone to a real person ?
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on 23-11-2012 11:57

Re: Speak on a phone to a real person ?
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on 23-11-2012 11:58
Re: Speak on a phone to a real person ?
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on
02-10-2018
23:48
- last edited on
03-10-2018
07:46
by
DanielPA
@Anonymous wrote:
Is it actually possible to ring 02 as help links just go round in circles. Time was could ring customer services but cant find a number. surprised they have not rung me as not paid bill for two mth and not going to be able to for a while. Any one got a number i could try as just cant see one ?????? thanks Mark.
O2 CS is a real hell! Cannot top up, cannot get any real person on the other end! Luckily I have other sims from their competitors. Complete rubbish! Just spent 40 minutes trying to top up online!! All 5 different cards does not work! I had checked my balances, asked friend to top up my number, tried to phone CS - Nothing works with O2. Complete waste of time!!!
My advice is to move to at least 3Mobile or other decent provider!
Re: Speak on a phone to a real person ?
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on 03-10-2018 08:11
If this is your first top up then it must be done using a voucher
https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408
After that you can register a card and top up successfully via that route