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Anonymous
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Speak on a phone to a real person ?

Is it actually possible to ring 02 as help links just go round in circles. Time was could ring customer services but cant find a number. surprised they have not rung me as not paid bill for two mth and not going to be able to for a while. Any one got a number i could try as just cant see one ?????? thanks Mark.

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Anonymous
Posts: 0

Re: Speak on a phone to a real person ?

0800 902 0217 - "if you can't clear your bill at the moment it's important you get in touch anyway, call us on" 

 

Got a letter from them myself

Posts: 88,236
Topics: 532
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Registered: ‎04-04-2012

Re: Speak on a phone to a real person ?

Customer services is 202 from a pay monthly contract phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎13-08-2008

Re: Speak on a phone to a real person ?

to get all contact numbers takes 4 clicks

1 select contact us at the bottom of all pages

2 select it is about my account

3 select a question

4 hit the relevant call us option near the bottom of the page

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: Speak on a phone to a real person ?

Thanks for reply give itt a go in a min
Anonymous
Posts: 0

Re: Speak on a phone to a real person ?

Thanks forgot about that as not stored on my phone never had to call from this fone cheers
Anonymous
Posts: 0

Re: Speak on a phone to a real person ?

Many thanks
Level 1: Joiner
Posts: 1
Registered: ‎02-10-2018

Re: Speak on a phone to a real person ?

[ Edited ]

@Anonymous wrote:

Is it actually possible to ring 02 as help links just go round in circles. Time was could ring customer services but cant find a number. surprised they have not rung me as not paid bill for two mth and not going to be able to for a while. Any one got a number i could try as just cant see one ?????? thanks Mark.


O2 CS is a real hell! Cannot top up, cannot get any real person on the other end! Luckily I have other sims from their competitors. Complete rubbish! Just spent 40 minutes trying to top up online!! All 5 different cards does not work! I had checked my balances, asked friend to top up my number, tried to phone CS - Nothing works with O2. Complete waste of time!!!

My advice is to move to at least 3Mobile or other decent provider!

Posts: 72,745
Topics: 686
Registered: ‎14-01-2013

Re: Speak on a phone to a real person ?

@Frecker

If this is your first top up then it must be done using a voucher

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

After that you can register a card and top up successfully via that route

*The Game Is On*