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Slow Upgrades

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Anonymous
Not applicable

‎06-02-2013 15:05

‎06-02-2013 15:05

I just wondered if anyone is having the same problem as me. I ordered an upgrade to the iPhone 5 on the 21st of January and so far I've been given 3 different dates all of which have been delayed.

 

No one can tell me when my phone will arrive and no one has contacted me via phone, Text or email to let me know of the delays, I've had to call, and email support each time.

 

Is this bad customer service? or I'm a being impatient? Not that it matters but I'm a long time customer too.

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Anonymous
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In response to Liquid

‎08-02-2013 14:38 - edited ‎08-02-2013 15:43

‎08-02-2013 14:38 - edited ‎08-02-2013 15:43

YAY!!  Just got a text to say that my phone is on its way and will be delivered next working day (which will be Monday)!!!  Obviously the finger and toe crossing worked a treat!!

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Anonymous
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In response to Anonymous

‎08-02-2013 15:14

‎08-02-2013 15:14

@Anonymous wrote:

I think there's a mixed response as to what customers think of the partnership for iPhone stock.

 

It can be really confusing though if you get an iPhone with us on the O2 website and when it goes faulty or you wish to return it we tell you to take it into a CPW shop!

 

 

Also rubbish if the phone is brought from o2 the customers contract of sale is with o2 not cpw

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