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Level 1: Joiner
Posts: 4
Registered: ‎01-07-2015

Sip protocol blocked on Mobile Data?

Hi all.

Is the SIP protocol blocked by default on Mobile Data?

I can connect to my home VOIP server from my phone whilst on the local LAN and also on the separate internet connection in the house (so I know it works ok), but as soon as I switch to mobile data, the extension will not register.

 

Is this a permanent block, or something we can contact o2 Customer Services about and ask them to remove the restriction?

 

Many thanks :-)

Level 63: Greatness Assured
Posts: 11,972
Registered: ‎31-03-2010

Re: Sip protocol blocked on Mobile Data?

@Tunes0710 I don't really have an answer to that, but here are the customer service contact numbers:

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Posts: 65,965
Topics: 539
Solutions: 3,338
Registered: ‎04-01-2009

Re: Sip protocol blocked on Mobile Data?

I'll mention @Anonymous who may be able to advise

Anonymous
Posts: 0

Re: Sip protocol blocked on Mobile Data?

Cheers @jonsie

 

@Tunes0710

 

I don't think O2 actively block it but I've seen sporadic reports of people not being able to get audio on Skype but when I have tested it myself it's fine which MAY suggest an inconsistent configuration across the network.

 

I should point out I'm a giffgaff customer (who are a wholly owned O2 MVNO who use O2's infrastructure)

 

@Martin-O2is this something you can ask someone to look into please?

Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: Sip protocol blocked on Mobile Data?

Hey @Tunes0710, @Anonymous I'll see what I can find out on this one. wink

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
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Level 1: Joiner
Posts: 4
Registered: ‎01-07-2015

Re: Sip protocol blocked on Mobile Data?

Thank you for your help so far.

I look forward to hearing your findings.

Level 1: Joiner
Posts: 4
Registered: ‎01-07-2015

Re: Sip protocol blocked on Mobile Data?

What's happened to techtamer?
He is now showing as anonymous? With a 0 post count?
Posts: 65,965
Topics: 539
Solutions: 3,338
Registered: ‎04-01-2009

Re: Sip protocol blocked on Mobile Data?


@Tunes0710 wrote:
What's happened to techtamer?
He is now showing as anonymous? With a 0 post count?

He seems to have deleted his membership unfortunately and we have no way of contacting him now. Whether intentionally or accidentally we don't know unless he comes back again.Smiley Sad

Posts: 85,628
Topics: 522
Solutions: 10,678
Registered: ‎04-04-2012

Re: Sip protocol blocked on Mobile Data?

He quit....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: Sip protocol blocked on Mobile Data?

Hey @Tunes0710 I've had a reply to your query about SIP protocol's on mobile data.

 

specific SIP's are not blocked by O2 however this is not a guaranteed service on the O2 network and is covered in the Terms & Conditions under data charges. 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 17-23 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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