Solved: Re: Sim swap - Page 2

Anonymous · ‎11-01-2015

I phoned yesterday to swap my sim, keeping my old number going onto a pay monthly contract. I was informed it could take up to 24hrs. I've tried turning off and on my phone and removing and replacing the sim. Still no joy. My phone is an iphone4s. What do I do now?

Anonymous · ‎11-01-2015

Do you have a local O2 high street shop if the sim swap does not complete as they could help.

But try calling O2 Customer Services. 202 for Contract

http://www.o2.co.uk/contactus ......to have your account checked first.

Anonymous · ‎11-01-2015

If you have an o2 store near home I would pop in. They will give you a new sim and do the swap for you.

MI5 · ‎11-01-2015

Call CS from your son's phone and ask them to put it through again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-01-2015

Instore is the fastest and easiest option...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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