Sim swap

[Anonymous]

I phoned yesterday to swap my sim, keeping my old number going onto a pay monthly contract. I was informed it could take up to 24hrs. I've tried turning off and on my phone and removing and replacing the sim. Still no joy. My phone is an iphone4s. What do I do now?

[Anonymous]

Are you staying with o2 and going from payg to contract?

Or are you changing the size of sim because you have changed handsets? 

[MI5]

Is the new sim not working at all?

[Anonymous]

If the old sim has lost service to indicate the sim swap has started ,then you could try ->

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

Other options are :

Settings -> General -> Reset -> Reset Network Settings.

[Anonymous]

Staying with 02, same phone and received new SIM card. Contacted O2 over 24hrs completing all the necessary details and phone still saying 'no service'

[Anonymous]

No not at all.

[MI5]

It sounds like it failed to initialize.
Can you try yourself or is old sim damaged?
http://swapmysim.o2.co.uk/

[Anonymous]

Unfortunately it didn't work. Tried my sons sim and it worked fine on my phone.

[Cleoriff]

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@MI5 wrote:
It sounds like it failed to initialize.
Can you try yourself or is old sim damaged?
http://swapmysim.o2.co.uk/

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@MI5  Is there any chance the OP could have been sent the wrong sim?....#just asking...:smileywink:

[Anonymous]

Old sim damaged so can't get a code sent to my phone