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on 08-10-2019 15:12
Do I need to insert a new sim before I text 20220 as it says on the sim packaging to text 20220 from the number you'll use on your phone which is hopefully the number on the old sim as the idea is to keep the old number. It might not be complicated but it is confusing to my thought process.
Huawei Honor 8x
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on 08-10-2019 15:16
You need to text from the old number with the new sim serial number.
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on 08-10-2019 15:16
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on 08-10-2019 15:23
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on 08-10-2019 15:23
You only need to sim swap if you need a different size sim card.
If your new phone takes the same size card, just use the old sim in it.
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on 08-10-2019 15:25
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on 08-10-2019 15:25
Thanks I'll try that later if the helpline doesn't get back to me. I am having problems as I tried to change my sim last week and somehow the agent managed to transfer the new sim number onto my old sim and left me on my old contract with the wrong number which was exactly the opposite of what was supposed to be happening.
Huawei Honor 8x
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on 08-10-2019 15:29
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on 08-10-2019 15:29
Suggest you call rather than chat too http://www.o2.co.uk/contactus
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on 08-10-2019 15:29
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on 08-10-2019 15:29
Huawei Honor 8x
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on 08-10-2019 15:40
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on 08-10-2019 15:40
I would call and ask them if 4G is enabled on your account.
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on 08-10-2019 15:46
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on 08-10-2019 15:46
@pedrobedro wrote:
It's a new contract not just a phone change.
Still no need to change sim cards if it's the same size.
The contract is updated on your account. The sim just replicated that.
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on 08-10-2019 15:57
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on 08-10-2019 15:57
That would have saved me a lot of grief but it was not presented as an option. 4G was on my phone but it is now in limbo till the old account is closed and the new one is activated. Someone is supposed to be calling me back but has not done so yet. I'll wait a bit and see what happens, they are talking about compensating me for the inconvenience they've caused, I was on the phone for almost 4 hours on Saturday being shunted from one department to another just to make my phone usable again.
Huawei Honor 8x
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on 08-10-2019 16:09
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on 08-10-2019 16:09
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