Sim swap without old sim

[Anonymous]

I lost my phone last week so got a new one yesterday and got my old number on a new sim. It says it’s connected to the O2 network but it’s not letting me use texts or calls or data. It’s been over 24 hours since I got my new phone and I don’t know what’s going on.

[Cleoriff · Accepted solution]

Hi @Anonymous As your old phone was lost they may have put a bar on the account.

You should be able to activate the sim this way https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

"If your sim has been lost or stolen, you'll need visit an O2 store or contact us to block your sim and order a replacement. Once the replacement arrives, contact us to activate your new sim."

[jonsie]

You need to call customer service and ask them to remove the bar on the account which would always be placed when a phone is reported lost or stolen. 

http://www.o2.co.uk/contactus

[Bambino]

@Anonymous Obviously you can't use your phone to call Customer Service, but you must be using a computer to post here, so if you have Skype or another VOIP you can call CS on 0800 032 1402, or use that number to call from a land line.

[MI5]

Live chat can do it for you too

Live Chat

[Marjo]

Welcome to our forum @Anonymous hope you got your phone sorted! It would be lovely to hear how you're getting on with it?