Tariff change

[Anonymous]

Why do I have to cancel and pay off my account with you before you can offer me a better tariff ?

I have two accounts with you (unfortunately didnt realise you offer NHS discount, I work for NHS). One account is fine but the other one the data is being used every month and I want to increase data. I cannot believe that you can only offer something at nearly another £10 per month?

Does keeping a customer mean so little ?

[MI5 · Accepted solution]

Hi @Anonymous

Just to let you know that you aren't talking to O2 here. This is a customer to customer forum.

Help on NHS discount here https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/ba-p/1020172

and tariff changes can be made in your MyO2 http://www.o2.co.uk/myo2

If your account is due for upgrade, you can keep your phone and switch to a better value sim only deal https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

If you wish to talk to O2 or even complain about your tariff, you can find contact details here http://www.o2.co.uk/contactus

[Marjo]

Hi @Anonymous welcome to our forum. Please do take a look at the advice above and let us know if you have any further questions the community could help with.