1 ACCEPTED SOLUTION
Accepted Solutions
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The sim card needs to be reported lost within 24 hours so that if it's used the account holder is only liable for the first £100. Outside of that her father would be responsible for the full amount.
A couple of ways to go here. Has your daughter or her father registered for My O2?.
If so you can see usage there.
Is your or her relationship with the father amicable?
He could just call customer service and and report the situation. He can then order a new sim card and they will put a block on the cardand and order a new card with the same number to the registered address. Her father must stress that it is only the card that needs blocking and emphasis that the phone is still in her possession and do not block the phone.
He must need to know the password for the account which will have been set up when opening the account unless your daughter has changed it sat all.
When the sim card is received at the registered address he then needs to call again to activate the card and most importantly, ask them to remove the block on the account. This is really important.
Then simply put the card in the phone and she will have her number back. More help here :
https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
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@Anonymous as your daughter is a minor and the phone is in your dad's name, he needs to either contact Customer Services http://www.o2.co.uk/contactus or pop into an O2 shop to get a replacement sim . The latter being the quickest way of the two.
- 93186 Posts
- 609 Topics
- 6967 Solutions
The sim card needs to be reported lost within 24 hours so that if it's used the account holder is only liable for the first £100. Outside of that her father would be responsible for the full amount.
A couple of ways to go here. Has your daughter or her father registered for My O2?.
If so you can see usage there.
Is your or her relationship with the father amicable?
He could just call customer service and and report the situation. He can then order a new sim card and they will put a block on the cardand and order a new card with the same number to the registered address. Her father must stress that it is only the card that needs blocking and emphasis that the phone is still in her possession and do not block the phone.
He must need to know the password for the account which will have been set up when opening the account unless your daughter has changed it sat all.
When the sim card is received at the registered address he then needs to call again to activate the card and most importantly, ask them to remove the block on the account. This is really important.
Then simply put the card in the phone and she will have her number back. More help here :
https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
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@Anonymous Just to clarify the relationship here. You say the contract is in YOUR dads name which means he is your daughters Grandad?
Not a major point, as either way he will have to follow the advice given above by @jonsie as he is the account holder.
He will have a My O2 account associated with the contract. As he lives in the UK, any new sim will be sent to his address and he will be able to get it activated for your daughter to use.
O2 will only deal with the account holder.
If he has any problems at all then he should ring customer services and explain what's happened, as it's a bit complicated https://www.o2.co.uk/contactus
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Good evening @Anonymous good info above from our knowledgeable members. 
Please do take a look and ask away if you have any further questions the community could help you with.
