Solved: Re: Sim swap to keep number - Page 6

gmarkj · ‎15-03-2016

So I've recently taken the plunge and got a new phone, but as I got it through a 3rd party (way cheaper than directly through o2) it came with a new sim and new number.

Not a problem - I'd already checked with o2 CS (phone, not live chat) and they said to call up to swap it all over once I'd got it.

Just called - current wait is over 30 minutes. Maybe not then...

So tried the swap my sim on line. Enter old phone number, text code and new sim card number only to get an error message - We are already doing a sim swap for your phone number.

Odd, I've not asked to do one already.

Has anyone seen this before and any suggestions? Should I wait or keep trying CS?

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gmarkj · ‎17-03-2016

After I called CS and asked I was told that the number could be swapped and it would generate the final bill including the outstanding device balance.
The reason I did it "early" was I was having a number of battery related issues with the Z1 (was reporting 20-30% and then shutting down with no warning) .
If I had known that actually I had to wait until the balance was clear I would have waited (a week!) and then ordered it.
C'est la vie...

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MI5 · ‎17-03-2016

Yep, live and learn.

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Cleoriff · ‎17-03-2016

Hindsight is a wonderful thing @gmarkj. Caught me out quite a few times has hindsight...

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gmarkj · ‎20-03-2016

so final update on the number transfer saga - old number is now on new phone!!
chatted to a CS on chat, and about 5 minutes later the number had transferred.
just confirms that the device plan has to be cleared as the DD went out Friday...

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jonsie · ‎20-03-2016

Sorted now then so all good. Shame they didn't tell you that in the first instance though. Thanks for the update

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Cleoriff · ‎20-03-2016

Good news @gmarkj A phone that works. A novelty ....

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gmarkj · ‎20-03-2016

Must admit i might not have been so quick to get the new one had i known. Plus it's lost my history on TU Go as well which is annoying... Still if someone can learn from this then it's not all bad...

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Cleoriff · ‎20-03-2016

@gmarkj wrote:
Must admit i might not have been so quick to get the new one had i known. Plus it's lost my history on TU Go as well which is annoying... Still if someone can learn from this then it's not all bad...

True @gmarkj. It will be a lesson for all....

Veritas Numquam Perit

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