Re: Sim swap no network

Virginiasz · ‎06-02-2021

I have swapped sim yesterday and unfortunately still have no network. Could someone please advise?

Cleoriff · ‎06-02-2021

@Virginiasz

Just keep rebooting your phone. Has your old sim lost service yet? If not use that until it does.

Veritas Numquam Perit

Martin-O2 · ‎10-02-2021

Hey @Virginiasz do you have an update on your sim swap issue?

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→ Access for You: Registration - Find out how to register for our Access for You service.
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Virginiasz · ‎10-02-2021

All resolved now, thank you!

Martin-O2 · ‎10-02-2021

Brilliant! Thanks for confirming @Virginiasz

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Sim swap no network

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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