cancel
Showing results for 
Search instead for 
Did you mean: 

Sim swap in new phone

Coolhand
Level 1: Joiner
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:

Good evening. Going fro payg to pay monthly. Chat adviser started migration of my old phone number to new phone using old and new sim numbers. After a hour message on old phone was registration failed and now not working. Is this part of the process or has something gone wrong. Thanks for any quick help

Message 1 of 6
980 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Coolhand
Level 1: Joiner
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
That’s great MI5, yep, put sim in and it worked straight away. Phone connected. Just got to try and use it now. Thanks again

View solution in original post

Message 5 of 6
940 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Coolhand 

It means the process has started. 

Insert new SIM and keep rebooting until it comes online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
974 Views

jonsie
Level 94: Supreme
  • 92912 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

O2Stacey
O2 Support
O2 Support
  • 179 Posts
  • 0 Topics
  • 11 Solutions
Registered:

Hi @Coolhand 

It can take up to 24 hours once the Pay As You Go stops working for the contract sim to start with the number transferred. It usually only takes a few hours. If you switch the phone with the new sim in on and off every few hours this should speed things up. 

Hope this helps

Stacey slight_smile 

signature
Message 4 of 6
970 Views

Coolhand
Level 1: Joiner
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
That’s great MI5, yep, put sim in and it worked straight away. Phone connected. Just got to try and use it now. Thanks again
Message 5 of 6
941 Views

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You're welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
921 Views