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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237460 Views
  • 2 replies
  • 2 kudos

Resolved! Payment of bill not correct

I have tried for 2 hours to get in touch with a human from o2,is this not possible? I've tried every platform,can someone direct me please

Clara15 by • Level 1: Joiner
  • 618 Views
  • 3 replies
  • 0 kudos

How to pay of device plan

Hey can anybody help me!Tried to pay my device plan but my 02 app says ring 02 all the time.Does anybody know the link to just pay this because every time I ring 02 I get told I can do it on the app which I can’t

Nicole0 by • Level 1: Joiner
  • 1223 Views
  • 8 replies
  • 0 kudos

SIM card won’t let me call or text

HiNew iPhone 11 Pro received today, I have put in the new SIM card but I am still unable to text or call. I’ve tried to text the 20220 number to swap my sim but it won’t let me do that.Any advice on how to solve this?Thanks

Jack19911 by • Level 1: Joiner
  • 869 Views
  • 2 replies
  • 0 kudos

Resolved! Payed price for old tariff despite changing to new tariff online

I recently changed my tariff on o2 to the 18month 5gb sim only unlimited mins and texts tariff @ £12 p/m yet my latest bill came out as the price for my previous tariff @ £13.32 which was a 2gb 12month unlimited mins and texts plan. Looks like the ne...

CatTrek by • Level 1: Joiner
  • 1269 Views
  • 7 replies
  • 0 kudos

Suspend my pay monthly

Hi, I'm currently abroad and won't be using my phone for a while so I want to suspend my pay monthly, so that I don't waste and can continue again when I'm back in the UK. I think because I am abroad, i cannot access the chat and cannot make calls to...

aqua by • Level 1: Joiner
  • 669 Views
  • 2 replies
  • 0 kudos

Resolved! Multiple accounts

I just set a third account using my usual email address, now I can't access my other two accounts which don't seem to be linked to my email address anymore.When I try and reset the log in details for my main number I input the verification code and I...

Tom2 by • Level 1: Joiner
  • 763 Views
  • 4 replies
  • 0 kudos

Resolved! Locked Phone

I have a SIM only Pay Monthly contract with O2 and I'd like to buy a new phone from someone online. Their phone is an upgrade and is locked with O2. Will I be able to use the new phone with my O2 chip?

Enrico by • Level 1: Joiner
  • 641 Views
  • 4 replies
  • 0 kudos

Delivery

I make a phone contact and I should to receive my pack by post but I didn’t receive anything.What can I do?

Marmota15 by • Level 1: Joiner
  • 280 Views
  • 1 replies
  • 0 kudos

Payment managment

I was wondering if there is another way of contacting the payment managment team other than phone i.e. Email. Reasons for asking I have bad anxiety and find it hard to talk to someone on the phone without having a panic attack

Anonymous by • Not applicable
  • 1254 Views
  • 4 replies
  • 0 kudos
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