Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New phone is faulty

I have had my new phone for 14 days and it has developed a fault. I have been in touch with the manufacturer who ran through a sequence of attempts to clear the fault but it persists. They admit that my phone is faulty and I should send it in for rep...

Bringing my number to o2

Hi All, Was just wondering how long does it take for the number tranfer to complete. I put in the request to bring my number to o2. PAC code was received and online form filled on Tuesday 14/04/2020 around 3pm. U to now, nothing is hapening. i was in...

New phone lost in transit

I upgraded to a new phone on 3rd April. It was due to be delivered on Tues 7th, DHL delivery status was changed from out for delivery, to 'delayed' - today is the14th April, and I have followed the delay up with both 02 and DHL over 5 days, i have be...

Sim only contract

I'm looking at changing to a sim only contract. There's one for £20 per month for 100GB but it says in small print 'ends May 13th'. Does this mean the offer ends then but if I take out the contract now it will be £20 for 12 months or does it mean if ...

Upgrade being processed

So I upgraded my phone on Tuesday morning and everything was fine and confirmation email said next day delivery. I was a bit skeptical about this due to the virus which is understandable.It's Wednesday evening and I've not received a dispatch email a...

Order

My order has been dispatched but I’m unable to track it on my02?

Resolved! Chargers on my phone

I need to find out if they have removed my extra charges

Faulty phone - cancel contract

I have a second line phone for my mum , 9months old. It’s now not working, past 3 weeks it’s been freezing, lagging and a blank screen. I am really annoyed at this now as the phone is now not able to use. How do I cancel my contract as I am not payin...

Anker Wireless Charger - Had it free but doesn't work

Hi All Be aware!!I've just had a new Iphone 7 and O2 offered me an Anker Powerwave wireless charger free of charge with my plan which I accepted. I have tried to set it up today and realise it only works on Iphone 8 and later. Why did O2 not tell me ...

new phone disconnecting during a call

Hi AllI have the new Samsung S20, and it keeps disconnecting whilst on calls. I thought i was hitting a button at first or the other person disconnected but it seems not to be the case. is anyone else having this issues? Also is there another way to ...

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