Sim swap in new phone

[Coolhand]

Good evening. Going fro payg to pay monthly. Chat adviser started migration of my old phone number to new phone using old and new sim numbers. After a hour message on old phone was registration failed and now not working. Is this part of the process or has something gone wrong. Thanks for any quick help

[MI5]

@Coolhand 

It means the process has started. 

Insert new SIM and keep rebooting until it comes online.

[jonsie]

Guide here @Coolhand 

Guide: Coronavirus Community Help and Support 

Put the new sim in the new phone and keep rebooting every 30 minutes

[O2Stacey]

Hi @Coolhand 

It can take up to 24 hours once the Pay As You Go stops working for the contract sim to start with the number transferred. It usually only takes a few hours. If you switch the phone with the new sim in on and off every few hours this should speed things up. 

Hope this helps

Stacey  

[Coolhand · Accepted solution]

That’s great MI5, yep, put sim in and it worked straight away. Phone connected. Just got to try and use it now. Thanks again

[MI5]

You're welcome 😊