Solved: Sim only to handset

Lauraabdn · ‎02-09-2018

Hi I have a sim only plan it says on my 02 I can upgrade after 3 months to a handset but every time I speak to someone on live chat they keep telling me it’s 6 can anyone help me out with this please

MI5 · ‎02-09-2018

I'd advise you call 202 to speak to someone as usually they know what they are talking about better.
Check you meet the requirements here too https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-09-2018

I'd advise you call 202 to speak to someone as usually they know what they are talking about better.
Check you meet the requirements here too https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lauraabdn · ‎02-09-2018

Hi thanks for reply, I have had my sim only plan since June paid bills either early or on time but they have tried telling me I am not an exsisting customer! I should be allowed to upgrade on the 4th if it is the 3 months will see what that brings I have saved the terms and conditions so will quote these thank you

MI5 · ‎02-09-2018

Best of luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lauraabdn · ‎03-09-2018

Spoke to some one on Facebook today there saying am not classed as a exsisting customer v

MI5 · ‎03-09-2018

What reason was given?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-09-2018

@LauraabdnI wouldn't bother with FB or live chat. You need to ring customer services, as advised above and speak to someone who knows what they are talking about.

Veritas Numquam Perit

Lauraabdn · ‎03-09-2018

What do I say when I phone any idea x

MI5 · ‎03-09-2018

Quote what I posted above.
Why are they saying you aren't a customer?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lauraabdn · ‎04-09-2018

They said I am only a exsisting customer if my sim was a upgrade to start x

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