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Level 1: Joiner
Posts: 2
Registered: ‎13-08-2018
Accepted Solution


Hi I paid a very large deposit for my first contract with o2. Is there any way I can receive the money back earlier than the 3 month mark?
Level 64: Magistrate
Posts: 12,656
Registered: ‎31-03-2010

Re: Deposit

 @Hi This is a customer community, and no one here has access to anyone's account. You can speak to customer service in the morning. Deposits are asked for as a protection for O2 to ensure you pay on time, and regularly. It's doubtful that you'll get them to reduce the amount, but it won't hurt to ask. https://www.o2.co.uk/contactus


Posts: 88,537
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: Deposit

The deposit is insurance against you defaulting so there's no way you'll get it back until you have paid 3 bills in full and on time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 0

Re: Deposit

Nope they won’t allow that. There’s a reason why that rule is in place & you agreed to it when you agreed to the t&c