on 03-09-2018 21:47
Just received my annual upgrade, Note 9, and this clearly stated an extra £250 trade-in for my old phone when using recycle, which I do every year. However this year, no leaflet, hence no voucher code!
Using customer service is becoming a joke; wait-times on the phone beyond what might even be considered reasonable, and hopeless 'live chat' now.
Time to cancel and move after several years of paying top-whack packages each year?
Any one else having these issues?
Solved! Go to Solution.
on 03-09-2018 21:50
@dazmon You only have to scroll down or do a search to see the nightmare stories about O2's Recycle program. Take your phone to CEX. You're more likely to get a better deal.
O2's customer service is leaving much to be desired of late.
on 04-09-2018 00:53
Your note 9 order number IS your voucher code to be added in the voucher field when entering details on o2 recycle site.
You will see after entering the note 9 order number that the £250 is listed as a separate amount.
However, you MUST wait 24 hours after getting Note 9 for the order number to become an active voucher code.