Just received my annual upgrade, Note 9, and this clearly stated an extra £250 trade-in for my old phone when using recycle, which I do every year. However this year, no leaflet, hence no voucher code!
Using customer service is becoming a joke; wait-times on the phone beyond what might even be considered reasonable, and hopeless 'live chat' now.
Time to cancel and move after several years of paying top-whack packages each year?
Any one else having these issues?
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