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Level 1: Joiner
Posts: 1
Registered: ‎17-08-2018
Accepted Solution

Billing limit

How can I find the total limit for my bill; EG;
The highest limit I’m able to spend EG; I spent £80 and have £20 left to spend before my phone gets restricted
I’m struggling to find it on my account.
Posts: 115,848
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: Billing limit

The only regular limits are a £40 data cap when abroad. O2 will only restrict your account in other cases if they suspect fraud or unusual activity.
It's covered in the T&C's applicable to your account http://www.o2.co.uk/termsandconditions
If you are overspending regularly, are you sure you are on the correct tariff?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 99,280
Topics: 765
Registered: ‎14-01-2013

Re: Billing limit

Hi @Pcafey Are you talking about Charge to Mobile?

https://www.o2.co.uk/help/digital-services/charge-to-mobile

If so this is what it says...

 

 

You should only buy what you can afford to pay for.

If you're on Pay As You Go, you can spend up to the limit of your credit. If you're on Pay Monthly, anything you buy will be added to your monthly bill. The amount you can spend depends on how long you've been a customer, how much you normally spend and if you pay your bill on time.

Some sellers set their own spending limits too.

 

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Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Billing limit

Hi @Pcafey, how are you getting on with this - any help from the above replies? Please do let us know if you have any additional questions the community could help with. Smiley Happy

 

Cheers for the advice @MI5 and @Cleoriffthumbsup

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Posts: 99,280
Topics: 765
Registered: ‎14-01-2013

Re: Billing limit

If honest @Marjo I may have been way out with my understanding of the question...but I left my answer there just in case. upside down

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