Sim Network Puk code

[Simnetworkpuk]

Hi i am trying to unlock my Samsung S6 phone from O2 UK so i can put in a Vodafone Irish Sim Card.
When i install the Vodafone Sim Card, the Phone asks for the Sim Network PUK Code as the phone is locked to O2UK.
I have the sim card puk code which is not the same ask the Sim Card PUK.
I have also recieved the unlatch code.
But the first step is the Sim Network PUK code which i am struggling to get any help from O2 UK
Has anyone any idea how to get the Network PUK?

[Anonymous]

Hi @Simnetworkpuk read this guide to unlocking your phone 

https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[Simnetworkpuk]

What i need is the Sim Network PUK code
The above from O2 will not provide me with this.

I have previously done the above link, which after much effort i recieved the unlatch code.

But before i can use the unlatch code, i need the Sim Network PUK (Not Sim Card PUK)

I have tried O2 chat many times with zero joy.

[Anonymous]

@Simnetworkpuk Try calling O2 then, don’t use chat 

https://www.o2.co.uk/contactus

[Cleoriff]

Usually your PUK  Code can be found in My O2 http://www.o2.co.uk/myo2

Go to My device then device details.....

[Simnetworkpuk]

The Sim Network PUK ( or PIN) is not the same as the Sim Card PUK
O2 will provide the Sim Card PUK, but not the Sim Network PUK (or PIN) which i need before i can proceed.
I have googled this problem in relation to O2 and everyone has the same stumbling block, but there never seems to be a solution

[Simnetworkpuk]

I am not lucking for the PUK code, i Need the Sim Network Unlock PIN

[MI5]

O2 phones are not SIM pin locked, but the default SIM pin is 0000

[Cleoriff]

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@Simnetworkpuk wrote:
I am not lucking for the PUK code, i Need the Sim Network Unlock PIN

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Well the title of your post included PUK code hence my answer @Simnetworkpuk

[Anonymous]

Well apparently what we are saying isn’t what the OP is looking for so hence my saying contact customer service