Signed up for a new contract yesterday, Help?

[StevenJames]

Email came in yesterday saying order was recieved, however It's meant to be delieverd tomorrow and I have no orders under my 02? No Email about despatching or anything else. Payment was taken for the upfront cost of the device. Nothing since regarding tracking etc 

[jonsie]

The order won't be delivered until you have a dispatch email with a tracking number

You should have received the contract from O2 with different links to opren which is accepted as a digital signature

If you haven't received that yet then your order is subject to a credit check

If you want to call there are various numbers in this link

Guide: Coronavirus Community Help and Support 

[Bambino]

@StevenJames You'll receive an email when the order is dispatched and you are sent a tracking number. O2 always take the payment up front. If your order is out of stock you'll eventually be refunded, but not before O2 makes a little interest off your payment.